#2 Success Story : Change Management
Strategic Transformation and Change Management in Railway Operations Division
Goals
A leading German public service infrastructure entity, with the mission to shape the future of rail infrastructure and to establish the foundation of today’s and tomorrow’s mobility, initiated a strategic transformation within its Operations Division, aiming to redefine operational excellence and adapt to the evolving demands of rail network management.
To clarify and elevate the responsibilities within the Operations Division, ensuring alignment with contemporary mobility needs.
To innovate the management of all rail networks, fostering a more agile and responsive operational framework.
To clearly articulate the responsibilities, accountabilities, and expectations for existing and newly established roles and entities within the department.
To provide a structured and practical approach for the seamless transition to the new operating model.
Execution Strategy
The transformation was meticulously executed through a series of strategic initiatives:
Expert Workshops
Conducting regular, multi-disciplinary workshops with operations managers from across the nation, focusing on collaborative problem-solving and outcome synthesis.
Application of Consulting Frameworks
Leveraging diverse consulting methodologies to support robust decision-making processes, ensuring the adoption of best practices in operational transformation.
Stakeholder Engagement
Facilitating continuous dialogue with change management entities and preparing comprehensive progress reports, management summaries, and presentations for key stakeholders, including the General Works Council (GBR), the board, and the steering committee, to secure endorsement and support.
Outcomes
Operational Role Definitions
Detailed functional descriptions for new roles and entities were established, clarifying the operational structure within the new model.
Implementation Guide and Strategic Roadmap
A pragmatic guide and a detailed roadmap were developed, outlining the steps for effective implementation of the new operating model.
Change Management Roadmap
A comprehensive strategy for change management activities was created, aimed at enhancing corporate and management culture, promoting open communication, and ensuring transparency throughout the transformation process.
A strategic and methodical approach for the organizational transformation of the Operations Division was created, supporting the organization’s commitment to operational excellence and innovation in rail network management.
Numbers
The successful execution of several workshops has resulted in thorough documentation detailing the outcomes of the new strategic direction, the updated operating model, role descriptions, and guidelines for effective implementation.
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